Returns & Exchanges
At RingConn, we want you to be completely satisfied with your smart ring experience. If you are not happy with your purchase, you may return your device in its original condition within 14 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our dedicated support team at support@ringconn.com with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the RingConn smart ring, charging case, and USB cable in their original packaging to ensure the items are protected during transit.
Ship the Item
Affix the provided shipping label to your package and drop it off at the designated courier location; please retain your tracking number for reference.
Inspection and Refund
Once our quality assurance team inspects the returned device, we will process your refund to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing