Frequently Asked Questions
Everything you need to know about your RingConn smart ring experience.
How do I determine my correct ring size?
We offer a complimentary Sizing Kit with every order. We recommend wearing the sample ring for 24 hours to ensure a comfortable fit as your finger size changes throughout the day.
Is the RingConn smart ring waterproof?
Yes, RingConn is IP68 rated, meaning it is fully dust-proof and waterproof up to 50 meters (165 feet), making it safe for swimming, showering, and handwashing.
How long does the battery last on a single charge?
The RingConn smart ring typically lasts up to 7 days on a single charge. The included portable charging case can provide up to 15 full recharges for extended travel.
Do I need a monthly subscription to access my health data?
No, RingConn does not require any monthly subscription fees. You have full access to all your health metrics and data insights via our mobile app for free.
What is your return policy for electronics?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original condition within 30 days of delivery for a full refund.
Which devices are compatible with the RingConn app?
The RingConn app is compatible with iOS 12.0 or later and Android 6.0 or later. It also supports data syncing with Apple Health and Google Fit.